How to Order Frontier Fiber Internet: Step-by-Step Guide

Before You Order: What to Know

Ordering Frontier Fiber is straightforward, but a few minutes of preparation can ensure you get the best plan and deal for your household. Here is what you should know before picking up the phone:

• Frontier Fiber requires a physical fiber connection to your home. If your address has never had Frontier Fiber, professional installation is required (1.5-2.5 hours).
• All plans are month-to-month with no annual contracts, so there is zero risk in trying the service.
• A 30-day money-back guarantee protects you if you are not satisfied.
• Pricing is flat-rate — no promotional increases after 12 months like cable providers.
• You will need a valid ID and payment method to complete the order.

Step 1: Check Frontier Fiber Availability

Before anything else, you need to confirm that Frontier Fiber serves your specific address. Fiber availability varies by neighborhood even within cities where Frontier operates.

How to Check Availability

Option A: Call (Recommended)

The fastest and most reliable way to check availability is to call 1-844-785-9751. A Frontier specialist can instantly verify whether fiber reaches your address and tell you exactly which plan tiers are available. This is our recommended approach because the specialist can also answer questions about promotions, installation scheduling, and plan recommendations in the same call.

Option B: Online

Visit the Frontier Fiber availability page and enter your street address, apartment number (if applicable), and ZIP code. The tool will show you which plans are available and their current pricing.

Option C: Frontier Website

Go directly to Frontier's website and use their address checker. However, calling 1-844-785-9751 is typically faster and allows you to immediately proceed with ordering if fiber is available.

What If Fiber Is Not Available?

If Frontier Fiber has not yet reached your address, ask the representative when expansion is expected in your area. Frontier is actively expanding its fiber network and many addresses that are not currently served will gain access within the coming months. You can also request to be placed on a notification list so you will be contacted when fiber becomes available.

Step 2: Choose Your Plan

Once you have confirmed availability, select the plan that matches your household's needs:

Our recommendation: If you are unsure, the Fiber 1 Gig plan at $74.99/month offers the best balance of speed and value for most households. It comfortably handles multiple simultaneous streamers, gamers, and video callers. For a detailed comparison, see our Frontier Fiber plans and pricing guide.

Remember, there are no contracts — you can upgrade or downgrade your plan at any time without penalties.

Step 3: Place Your Order

With your plan chosen, it is time to complete the order. Here is what happens during the ordering process:

By Phone (Recommended)

1. Call 1-844-785-9751
2. Confirm your address and plan selection
3. The specialist will review current promotions and apply any available discounts
4. Provide your name, contact information, and a valid form of payment
5. Choose your preferred installation date and time window
6. Receive your order confirmation number

The entire phone ordering process takes approximately 10-15 minutes. You will receive a confirmation email with your order details, installation appointment, and what to expect next.

Online

You can also complete your order on Frontier's website after checking availability. The online process walks you through plan selection, add-ons (like mesh extenders), payment, and installation scheduling. However, ordering by phone ensures you do not miss any promotions — phone representatives often have access to deals not available online.

What You Will Need

• Your address (including apartment or unit number)
• Government-issued ID (driver's license or passport number)
• Social Security Number (for the soft credit check — this does not affect your credit score)
• Payment method (credit card, debit card, or bank account for autopay)
• Email address (for account creation and confirmations)

Step 4: Prepare for Installation Day

After placing your order, take these steps before your installation appointment:

1-2 Days Before

• Confirm your appointment via the email or text confirmation from Frontier
• Decide where you want the router placed — ideally in a central location in your home, elevated, and near an electrical outlet
• Clear access to the exterior of your home where the fiber cable will enter (typically near existing cable/phone lines)
• Clear the interior installation area where the ONT (optical network terminal) and router will be placed
• Note any HOA restrictions about exterior cable routing if you live in a community with an HOA

Morning Of Installation

• Ensure someone 18 or older will be home for the entire 4-hour appointment window
• Keep pets secured in a separate room if possible
• Have your order confirmation number accessible

Step 5: Installation Day — What to Expect

Professional installation typically takes 1.5 to 2.5 hours and involves four main phases:

Phase 1: Exterior Work (30-60 minutes)

The technician will run fiber-optic cable from the nearest Frontier connection point (usually a utility pole or underground junction box) to your home. This involves attaching the cable along the exterior of your home to reach the entry point. In some cases, the cable may need to be buried underground, which could require a follow-up visit.

Phase 2: Interior Work (30-45 minutes)

A small optical network terminal (ONT) will be installed inside your home. This device converts the fiber-optic light signal into an electrical signal your router can use. The ONT is typically about the size of a paperback book and is mounted on a wall near the fiber entry point.

Phase 3: Router Setup (15-20 minutes)

The technician will connect and configure your eero Wi-Fi 6 router, set up your network name and password, and verify the Wi-Fi signal reaches key areas of your home. If you have purchased mesh extenders, those will be set up as well.

Phase 4: Testing and Walkthrough (10-15 minutes)

Before leaving, the technician will run speed tests to verify your connection is performing at its expected level, show you how to access the eero app for network management, and answer any questions about your new service.

Installation Cost

Professional installation costs $0 to $75 depending on current promotions. Many new customers qualify for free installation — ask the representative when you call 1-844-785-9751 to order.

Step 6: Post-Installation Setup

After the technician leaves, take these steps to get the most from your new Frontier Fiber connection:

1. Download the eero app (iOS or Android) and create your account — this gives you full control over your network including device management, speed tests, and parental controls
2. Connect all your devices to the new Wi-Fi network using the credentials provided during installation
3. Run your own speed test using Speedtest.net or Fast.com to confirm performance
4. Set up autopay through the MyFrontier app or website to avoid late fees and potentially qualify for a discount
5. Cancel your previous internet service if you are switching from another provider — confirm there are no early termination fees first
6. Return your old provider's equipment to avoid continued rental charges

Self-Installation Option

If your home already has Frontier Fiber infrastructure from a previous subscriber, you may qualify for self-installation. This is always free and much faster than professional installation.

How Self-Install Works

1. Frontier ships the eero router to your home (arrives in 2-3 business days)
2. Connect the router to the existing ONT using the included Ethernet cable
3. Plug in the power adapter
4. Download the eero app and follow the on-screen setup wizard
5. Call Frontier or use the app to activate your service

The entire self-installation process takes approximately 15-30 minutes. If you encounter any issues, Frontier's technical support is available from 7 AM to midnight ET at 1-844-785-9751.

What You Need to Order

Here is a complete checklist of everything needed for a smooth ordering experience:

• Your full address including apartment/unit number and ZIP code
• Government-issued photo ID number (driver's license, state ID, or passport)
• Social Security Number for the soft credit check (does not impact your credit score)
• Credit or debit card, or bank account information for payment setup
• Valid email address for account creation and order confirmation
• Phone number for installation scheduling communications
• Preferred installation date (weekday and weekend options typically available)

Current Promotions (February 2026)

Frontier frequently offers promotions for new customers. Currently available in select markets:

• Free professional installation (saving up to $75)
• $200 Visa reward card for new Fiber 1 Gig or higher customers
• Free first month for customers switching from a competing provider
• eero Pro 6E router upgrade for $5/month (normally $10/month)

Promotions change frequently and vary by market. The best way to confirm current offers is to call 1-844-785-9751 and ask about new customer promotions for your address.

Understanding Your First Bill

Your first Frontier Fiber bill may look different from subsequent bills. Here is what to expect:

• Prorated charges: If your service starts mid-billing cycle, your first bill will include a prorated amount for the partial month plus the full upcoming month
• Installation fee: If applicable ($0-$75), this appears on your first bill
• Equipment charges: $0 for the included eero router; $10/month per mesh extender if added
• Taxes and fees: Typically $2-5/month depending on your location
• Second bill onward: Your recurring monthly charge plus taxes — no surprises

Bills are generated monthly, and you can set up autopay through the MyFrontier app to ensure on-time payment.

Switching from Another Internet Provider

If you are currently with another ISP, here is how to make a smooth transition:

1. Do NOT cancel your current service until Frontier is installed and working. This ensures you are never without internet.
2. Check for early termination fees with your current provider. If you are under contract, calculate whether the cost of breaking it is offset by savings from switching.
3. Order Frontier Fiber by calling 1-844-785-9751 and schedule installation for a day when you can be home.
4. After Frontier installation, test your new connection thoroughly before canceling old service.
5. Cancel your previous service and schedule equipment return.
6. Return old equipment promptly to avoid continued charges.

Ask the Frontier representative about the free first month promotion for switchers when you call — this can help offset any overlap period where you are paying for two services.

Common Ordering Issues and Solutions

Fiber Not Available at My Address

Frontier is actively expanding. Ask to be placed on the notification list, and check back every 2-3 months. In the meantime, explore other providers at your address through our provider search tool.

Long Wait for Installation Appointment

In high-demand areas, appointments may be 1-3 weeks out. Ask about cancellation lists — sometimes earlier slots open up when other customers reschedule.

Credit Check Concerns

Frontier performs a soft credit check that does not affect your credit score. If you have credit concerns, ask about prepaid or deposit options.

Apartment or Condo Restrictions

Some apartment buildings and condos require landlord approval for fiber installation. Contact your property manager before ordering to confirm Frontier is an approved provider.

Frequently Asked Questions

Ready to Get Started?

Ordering Frontier Fiber is a straightforward process that starts with a single phone call. With no contracts, a 30-day money-back guarantee, and flat-rate pricing, there is virtually no risk in trying the service.

The Fiber 1 Gig plan at $74.99/month is our recommendation for most households, offering symmetrical gigabit speeds with no data caps. For complete plan details, visit our Frontier Fiber pricing guide or read our full 2026 review.

Last updated February 25, 2026. Promotions and availability subject to change. Call 1-844-785-9751 for current information.