Understanding the EarthLink vs Metronet Landscape

Choosing between EarthLink and Metronet requires understanding not just advertised speeds, but the fundamental differences in network infrastructure, service philosophy, and customer support models. EarthLink, founded in 1994, operates as a Internet through partner networks, while Metronet has built its reputation as a 100% fiber-to-the-home.

The competitive dynamics between these providers reflect broader shifts in the telecommunications industry. EarthLink's approach of partnering with infrastructure owners allows for wide availability across multiple states, while Metronet focuses on building and maintaining its own fiber infrastructure. This fundamental difference impacts everything from installation timelines to long-term reliability.

In 2026, both providers face increasing pressure from fiber expansion initiatives and fixed wireless competition. Understanding which provider aligns with your specific usage patterns, budget constraints, and geographic location makes the difference between satisfaction and frustration over the typical 2-3 year customer lifecycle.

Speed Comparison: Raw Performance vs. Real-World Experience

Maximum advertised speeds tell only part of the performance story. EarthLink's 5 Gbps top-tier fiber delivers exceptional throughput for households with extreme bandwidth demands—think multiple simultaneous 4K streams, large file transfers, and smart home ecosystems with dozens of connected devices. However, these speeds are only available where EarthLink's fiber partners have deployed FTTH (fiber-to-the-home) infrastructure. In DSL markets, customers face significantly slower speeds, often 25-100 Mbps with upload speeds as low as 3-10 Mbps.

Metronet delivers up to 2 Gbps with the crucial advantage of symmetric speeds on fiber plans. This means a 1 Gbps plan provides 1 Gbps upload and download, compared to cable competitors that typically offer 35-50 Mbps upload on a 1 Gbps download plan. For remote workers participating in video conferences while uploading files to cloud storage, this symmetry eliminates frustrating bottlenecks.

Network congestion represents another critical factor often overlooked in provider comparisons. EarthLink customers share bandwidth with other subscribers on the underlying partner network, which can lead to slowdowns during peak evening hours (typically 7-11 PM) when usage spikes. Metronet owns and controls its fiber infrastructure, allowing for better capacity planning and upgrades as subscriber numbers grow. Real-world speed tests from users consistently show that fiber connections maintain 85-95% of advertised speeds even during peak times, while DSL and some cable connections may dip to 60-75% during congestion.

Latency—the delay between sending and receiving data—matters enormously for gaming, video calls, and real-time applications. Fiber connections from both providers typically achieve 10-20ms latency to major internet exchange points, providing responsive performance. DSL connections see 30-50ms latency, still acceptable for most uses but noticeable in competitive gaming. If you're in a market where both providers offer fiber, the latency difference becomes negligible, making other factors like price and customer service the deciding elements.

Pricing Breakdown: Monthly Costs and Long-Term Value

Advertised pricing requires careful scrutiny to understand total cost of ownership. EarthLink lists starting prices around $50/mo, but this entry point typically applies to slower DSL speeds in the 25-50 Mbps range. Fiber plans capable of supporting modern household demands (500 Mbps-1 Gbps) generally cost $70-100/month. The company rarely requires contracts, meaning no early termination fees, but also no guaranteed pricing—rates can increase after promotional periods end, typically 12 months.

Metronet positions itself competitively with starting prices around $40/mo for entry-level fiber service. Mid-tier 500 Mbps plans typically cost $50-60/month, while gigabit service runs $70-80/month. The lack of contracts provides flexibility to cancel without penalty, though promotional pricing usually expires after the first year. Equipment rental fees add $10-15/month unless you purchase your own compatible router.

Hidden fees significantly impact true monthly costs. Installation fees range from $50-100 for professional setup, though self-installation options sometimes eliminate this charge. Equipment rental adds $10-15/month for router and modem, totaling $120-180 annually. Some providers charge "network enhancement fees" or similar surcharges adding $3-10/month. Over a typical 24-month service period, these additions can increase total cost by $500-700 beyond advertised rates.

Price increases after promotional periods represent the most common source of customer dissatisfaction. Industry data shows average increases of 25-40% when introductory pricing expires. A plan advertised at $50/month might jump to $65-70/month in year two. Neither EarthLink nor Metronet guarantees lifetime pricing, making it essential to factor post-promotional costs into your decision. Customers willing to call retention departments every 12-18 months often secure new promotional rates, but this requires time and negotiation tolerance.

Coverage & Availability: Where Can You Actually Get Service?

EarthLink's partnership model enables availability across 40+ states, but "availability" requires qualification. The company can only offer service where partner networks exist, and the specific technology (fiber vs DSL vs fixed wireless) depends entirely on local infrastructure. Urban and suburban markets generally have fiber or cable options, while rural customers often face DSL as their only wireline choice. Checking address-specific availability requires entering your full address on EarthLink's website, as ZIP code searches often show false positives.

Metronet focuses its fiber buildout in specific markets, primarily in Evansville, IN regions. The company expands strategically into underserved communities where incumbent providers have underinvested in infrastructure upgrades. While this means limited overall footprint compared to national giants, customers within the service area often enjoy excellent performance and competitive pricing. Coverage maps on the company website show expansion plans, with new neighborhoods added regularly.

Future-proofing considerations matter when signing up for multi-year service. EarthLink benefits from its partners' ongoing fiber expansion but has no direct control over upgrade timelines. Metronet actively deploys new fiber infrastructure, with public commitments to expand into additional neighborhoods. If your address isn't currently served but falls within an announced expansion zone, waiting 6-12 months might provide access to superior fiber technology.

Contract Terms & Fees: The Fine Print That Matters

Both EarthLink and Metronet generally offer month-to-month service without long-term contract requirements, providing flexibility to switch providers if service disappoints or better options emerge. This no-contract approach benefits customers but means pricing protection ends when promotional periods expire. Traditional contract-based providers lock in rates for 12-24 months, offering predictability that month-to-month plans lack.

Early termination fees don't apply to month-to-month service, but equipment return requirements do. Customers renting routers or modems must return hardware within 30 days of cancellation to avoid charges of $100-200 for unreturned equipment. Equipment must be returned in working condition with all original components—missing power adapters or ethernet cables trigger partial charges. Using your own router eliminates this concern while saving $120-180 annually in rental fees.

Automatic payment discounts of $5-10/month incentivize enrolling in autopay and paperless billing. While convenient, autopay can enable unnoticed price increases—monitor your bank statements monthly to catch unexpected rate changes. Some customers prefer manual payments despite the higher cost to maintain awareness of billing changes. Installation fees vary based on complexity—simple modem activation costs $50-75, while running new wiring to interior rooms might reach $200-300. Self-installation saves these fees if you're comfortable with basic networking setup.