Speed Comparison

When comparing maximum speeds, Ziply Fiber offers up to 50 Gbps while EarthLink provides speeds reaching 5 Gbps. The speed difference reflects the underlying technology each provider deploys.

Both providers use fiber-optic technology, which delivers symmetrical upload and download speeds. This means Ziply Fiber and EarthLink customers enjoy identical upload and download performance, crucial for video conferencing, cloud backups, content creation, and working from home. Fiber technology also provides extremely low latency (under 10ms typically), making both providers excellent for gaming and real-time applications.

For typical household usage, both providers handle standard activities like HD streaming, web browsing, and social media. However, households with 4+ users, multiple 4K streams, or extensive gaming benefit from higher-tier plans. A single 4K stream consumes about 25 Mbps, HD video conferencing needs 3-5 Mbps per participant, and large game downloads benefit from gigabit speeds.

Speed consistency matters as much as maximum advertised speeds. Fiber connections maintain advertised speeds more reliably than cable or DSL alternatives. During peak evening hours (7-11 PM), cable networks may experience congestion, while fiber typically maintains consistent performance.

Pricing Breakdown

Ziply Fiber positions itself with entry-level pricing starting at $20/mo, while EarthLink begins at $50/mo. However, entry-level pricing often applies to lower-speed tiers that may not meet your household's needs.

Contract requirements differ between providers. Ziply Fiber operates with no contracts, while EarthLink follows no contracts. No-contract plans provide month-to-month flexibility without early termination fees, allowing you to cancel or switch providers anytime.

Hidden fees and equipment costs substantially impact your actual monthly bill. Installation fees range from $50-100 or may be waived with promotional offers. Equipment rental fees (modems, routers, WiFi extenders) typically cost $10-15/month, though purchasing your own compatible equipment eliminates this recurring charge.

Long-term pricing considerations matter when evaluating total cost. Promotional rates typically expire after 12 months, increasing your bill by $10-30/month. Always ask about year-two and year-three pricing to calculate true long-term costs. Factor in potential annual rate increases of 5-10% even after promotional periods when budgeting for internet service.

Coverage & Availability

Geographic coverage represents the most critical factor in this comparison. Ziply Fiber serves 4 states, while EarthLink operates in 1 states. However, state-level presence doesn't guarantee local availability.

Within their coverage areas, availability varies dramatically by address. Ziply Fiber's fiber infrastructure requires specific network equipment at your location. EarthLink's fiber, dsl, fixed wireless network similarly depends on local infrastructure deployment.

Address-level availability checks are essential before making any decisions. Even within mapped coverage areas, specific addresses may lack service due to infrastructure limitations, homeowner association restrictions, or distance from network equipment. Both providers offer online address verification tools, though calling directly often provides more accurate availability information.

Contract Terms & Flexibility

Ziply Fiber operates with no contracts, providing customers month-to-month flexibility. EarthLink follows no contracts, offering similar freedom to cancel or change service without early termination penalties.

Data cap policies significantly impact heavy internet users. Ziply Fiber implements no data caps, while EarthLink maintains varies by plan. Unlimited data eliminates usage anxiety and allows unrestricted internet consumption, which matters increasingly as household bandwidth demands grow with 4K/8K streaming, cloud gaming, and continuous smart home device connectivity.

Customer Service & Reliability

Customer service quality and network reliability significantly impact your long-term satisfaction beyond initial signup. Both Ziply Fiber and EarthLink typically offer 24/7 phone support, though wait times vary from under 5 minutes during off-peak hours to 30+ minutes during evening peak periods.

Technical support availability matters when issues arise. Online chat support and mobile apps provide alternative contact methods, with response times depending on issue complexity. Both providers maintain self-service portals for basic troubleshooting, bill payment, and service modifications without contacting support directly.

Network reliability and uptime percentages indicate service consistency. Fiber networks typically maintain 99.9%+ uptime due to fiber's resilience to interference and weather. Check local reviews and neighborhood social media groups for specific reliability experiences in your area, as network performance varies significantly by location.