Plans & Pricing
What Frontier Fiber plans are available?
Frontier offers four fiber speed tiers: Fiber 500 (500/500 Mbps), Fiber 1 Gig (1,000/1,000 Mbps), Fiber 2 Gig (2,000/2,000 Mbps), and Fiber 5 Gig (5,000/5,000 Mbps). All plans feature symmetrical upload and download speeds, no data caps, and no annual contracts. Availability varies by location. See current deals.
How much does Frontier Fiber cost per month?
Frontier Fiber plans typically range from around $49.99/month for Fiber 500 to approximately $154.99/month for Fiber 5 Gig. The eero Wi-Fi router is included at no extra charge with most plans. Promotional pricing may offer lower rates. for exact pricing at your address. Full pricing breakdown.
What is Frontier's price-for-life guarantee?
The price-for-life guarantee means the monthly rate you sign up at stays the same for as long as you maintain that plan. Unlike competitors who raise prices after a 12-month promotional period, Frontier locks in your rate permanently. This applies to the base internet service price; taxes and regulatory fees are set by the government and may vary.
Does Frontier require a contract?
No. Frontier Fiber is offered on a month-to-month basis with no annual contracts and no early termination fees. You can cancel, upgrade, or downgrade your plan at any time without penalties. This is one of Frontier's key competitive advantages over providers that lock customers into 12-24 month agreements.
Does Frontier Fiber have data caps?
No. Frontier Fiber has no data caps, usage limits, or throttling. You can stream, download, game, and video as much as you want without worrying about overage charges. This unlimited data applies to all Frontier Fiber speed tiers.
Equipment & Hardware
What router does Frontier provide?
Frontier provides an eero Wi-Fi 6E mesh router at no additional monthly cost with most fiber plans. The eero supports tri-band wireless (2.4 GHz, 5 GHz, 6 GHz), handles 100+ connected devices, and covers approximately 2,000 square feet per unit. Additional mesh extenders are available for larger homes. Full equipment details.
Can I use my own router with Frontier Fiber?
Yes. You can connect your own router directly to the ONT's Ethernet port. Many advanced users prefer their own equipment for features like custom DNS settings, VPN integration, or advanced Quality of Service controls. Frontier's technical support is limited to the ONT and fiber connection when you use third-party equipment. Learn about bridge mode setup.
What is an ONT?
An ONT (Optical Network Terminal) is the device that converts the fiber optic light signal into an electrical Ethernet signal your router can use. It's mounted on your wall near where the fiber cable enters your home. The ONT is provided and installed by Frontier at no charge and requires a standard power outlet. Think of it as the bridge between the fiber network and your home network.
Do I need to return equipment if I cancel Frontier?
Yes, Frontier typically requires you to return the eero router within 30 days of cancellation. They provide a prepaid shipping label for this purpose. The ONT remains mounted on your home but becomes inactive. An unreturned equipment fee may apply if the router is not returned within the specified timeframe.
Installation
How long does Frontier Fiber installation take?
Professional installation typically takes 2-4 hours for the on-site work, with the appointment usually scheduled 1-2 weeks after placing your order. Self-installation (available for homes with existing fiber infrastructure) takes about 15-30 minutes. Complete installation guide.
Is Frontier installation free?
Installation fees vary by market and current promotions. Frontier frequently waives the installation fee for new customers, especially during promotional periods. Self-installation, when available, is typically free. Ask about free installation when ordering or check current deals.
Do I need to be home for installation?
Yes, an adult (18 or older) must be present during the entire professional installation. The technician needs interior access to install the ONT and router, and someone must approve placement decisions and sign off on the completed work. Plan to be available for the full 4-hour appointment window.
Can I get Frontier Fiber in my apartment?
Yes, if your apartment building is in Frontier's fiber service area and has an agreement with Frontier for service. Many apartment buildings already have fiber infrastructure in place, which may qualify you for faster self-installation. Check with your building management and then verify availability at your address. Apartment installation details.
Billing & Account
How do I pay my Frontier bill?
Frontier accepts payment through AutoPay (automatic bank/credit card deduction), the MyFrontier app or website, phone payments, and mail (check or money order). Setting up AutoPay may qualify you for a small monthly discount. Your first bill may include prorated charges if service started mid-billing cycle. Full billing information.
Are there hidden fees on my Frontier bill?
Frontier has simplified its pricing to reduce surprise charges. The advertised rate includes the eero router, and there are no equipment rental fees, activation fees, or contract termination fees. However, taxes and local regulatory surcharges mandated by the government will appear on your bill and vary by location. These are typically $3-8/month.
How do I cancel Frontier service?
Frontier customer service to cancel. Since there are no contracts, there are no early termination fees. You may be offered retention deals to stay. After cancellation, return the eero router within 30 days using the prepaid label Frontier provides. Your service will remain active through the end of your current billing period.
Can I change my Frontier plan?
Yes. You can upgrade or downgrade your speed tier at any time through the MyFrontier app, online portal, or by calling customer service. Plan changes typically take effect within 24 hours and usually don't require a technician visit. Your new monthly rate will be reflected on your next billing statement.
Performance & Speed
What speeds can I expect from Frontier Fiber?
On a wired Ethernet connection, expect 90-95% of your plan's advertised speed (e.g., 900-950 Mbps on a 1 Gig plan). Wi-Fi speeds are typically 50-80% of plan speed in the same room and 30-60% in other rooms, depending on distance, obstacles, and device capabilities. All plans are symmetrical, meaning upload speed matches download speed. Full speed analysis.
Why is my Frontier Fiber slow?
Common causes of slow speeds include Wi-Fi interference (move router to a central, elevated location), too many devices sharing bandwidth, outdated device network adapters, or router placement issues. Test with a wired Ethernet connection first. If wired speeds are also low, contact Frontier support to investigate potential ONT or network issues.
What is symmetrical speed?
Symmetrical speed means your upload speed equals your download speed. Frontier's Fiber 1 Gig plan, for example, delivers 1,000 Mbps download AND 1,000 Mbps upload. This is important for video calls, cloud backups, content creation, and smart home cameras. Cable internet typically delivers upload speeds 10-20x slower than download.
How do I test my Frontier Fiber speed?
For accurate results, connect your computer directly to the router via Ethernet, close background apps, and visit speedtest.net or fast.com. The eero app also has a built-in speed test. Run 3-5 tests at different times of day. If wired speeds are consistently below 80% of your plan speed, contact Frontier support.
Support & Troubleshooting
How do I contact Frontier customer support?
Frontier offers support through phone (, 24/7 for technical issues), live chat on frontier.com, the MyFrontier app, and social media (Twitter @FrontierCorp, Facebook). The MyFrontier app provides the fastest self-service options for billing and basic troubleshooting. Full support guide.
My Frontier internet is down. What should I do?
First, check the MyFrontier app for known outages. Then restart your equipment: unplug the ONT and router, wait 30 seconds, plug the ONT in first (wait 2 minutes), then the router. Test with a wired connection. If the issue persists, to report the problem. Detailed outage troubleshooting.
How do I check for Frontier outages?
Use the MyFrontier app, visit frontier.com/outage, or Frontier's automated status line. The app provides the most detailed information, including estimated restoration times and the option to receive notifications when service is restored. Third-party sites like Downdetector can also indicate widespread outages. Outage guide.
How do I reset my Frontier equipment?
Unplug the ONT from power, then unplug the eero router. Wait 30-60 seconds. Reconnect the ONT first and wait about 2-3 minutes for all indicator lights to stabilize. Then reconnect the router and wait 1-2 minutes. You can also restart the eero router remotely through the eero app without physically unplugging it.
Availability & Coverage
Is Frontier Fiber available in my area?
Frontier Fiber is expanding rapidly but is not yet available everywhere. Availability depends on your specific address, not just your city or ZIP code. The fastest way to check is to Check Frontier Fiber Availability at your address or .
Where does Frontier offer fiber internet?
Frontier provides fiber service in parts of 25 states, with significant coverage in Texas, California, Florida, Connecticut, Indiana, and several other states. The company continues to invest in fiber expansion, converting former DSL areas to fiber infrastructure. Coverage varies significantly within states, so address-level verification is essential.
Is Frontier expanding fiber to new areas?
Yes, Frontier has committed to an aggressive fiber expansion program, aiming to reach millions of additional homes. If fiber isn't available at your address yet, you can register your interest on Frontier's website to be notified when expansion reaches your area. Expansion timelines vary by region and are subject to construction schedules and permitting.
Comparing Frontier to Other Providers
How does Frontier compare to AT&T Fiber?
Both offer fiber with symmetrical speeds. Frontier differentiates with its price-for-life guarantee (AT&T's prices may increase after 12 months), no annual contracts, and included eero Wi-Fi 6E router at no extra cost. AT&T has broader coverage in certain states. Speed tiers and pricing are competitive between both providers. Full comparison.
Is Frontier Fiber better than cable internet?
Frontier Fiber offers several advantages over cable: symmetrical upload speeds (cable uploads are typically 10-20x slower), lower latency, no data caps, no shared neighborhood bandwidth, and more reliable connections. Cable can sometimes offer lower introductory pricing, but Frontier's consistent pricing and superior upload performance make it the better long-term value for most households.
Explore Detailed Frontier Fiber Guides
Each of our Frontier Fiber subpages provides in-depth coverage of specific topics:
- Frontier Fiber Overview — Complete overview of plans, coverage, and service
- Deals & Promotions — Current offers, seasonal deals, and how to get the best price
- Installation Guide — Step-by-step installation process, timelines, and tips
- Equipment Guide — eero router specs, ONT details, and bridge mode setup
- Fees & Costs — Complete pricing breakdown and cost comparisons
- Speed & Performance — Speed tiers, real-world expectations, and optimization tips
- Customer Support — Contact methods, troubleshooting, and escalation paths
- Outage Information — How to check status, report outages, and get service credits
