Ziply Fiber Internet: Plans, Pricing & Reviews

Ziply Fiber Plans & Pricing

Ziply Fiber offers a straightforward lineup of plans designed to fit different household needs and budgets. Pricing shown reflects the standard monthly rate as of March 2026. All plans include unlimited data — no data caps to worry about. No contracts are required on any plan, so you can cancel or change plans anytime.

The most affordable option is the Fiber 50 plan at $20/mo with 50 Mbps speeds — suitable for light browsing, email, and streaming on 1-3 devices. For power users, the Fiber 5 Gig plan at $100/mo delivers 5 Gbps speeds, supporting 10+ simultaneous devices, 4K streaming on multiple screens, large file transfers, and online gaming without compromise. Most households find the mid-range plans offer the best balance of speed and value.

Ziply Fiber: Company Overview & History

Ziply Fiber was formed in May 2020 when Searchlight Capital Partners and WaveDivision Capital acquired Frontier Communications' Pacific Northwest operations in Washington, Oregon, Idaho, and Montana for $1.35 billion. The new company inherited Frontier's troubled network, which had suffered from years of underinvestment and poor customer service. Ziply immediately embarked on an aggressive transformation: investing over $500 million to upgrade infrastructure, expand fiber, and rebuild customer trust. The company converted thousands of copper DSL connections to fiber-to-the-home and introduced some of the most affordable fiber plans in the nation (starting at just $20/month). By 2026, Ziply Fiber serves over 500,000 customers and has become the Pacific Northwest's largest fiber internet provider, with fiber available to over 60% of its footprint and expanding rapidly.

Technology & How Ziply Fiber Works

Ziply Fiber uses GPON and XGS-PON fiber-to-the-home technology for its fiber network. Fiber-optic cables run directly from Ziply's central offices to each customer's home, delivering symmetric speeds. The GPON technology supports plans up to 1 Gbps, while XGS-PON enables 2 Gbps and 5 Gbps tiers. In areas not yet converted to fiber, Ziply still offers DSL service over legacy Frontier copper lines with speeds from 1-100 Mbps. The company is actively converting DSL areas to fiber, prioritizing communities with the slowest existing service.

Ziply Fiber Coverage & Availability

Ziply Fiber operates as a regional provider serving WA, OR, ID, MT. Coverage is concentrated in specific metro areas and communities within these states rather than offering statewide service in each one. To verify whether Ziply Fiber is available at your specific address, visit ziplyfiber.com and enter your street address. Availability can vary block-by-block, especially for fiber service where the network is still being expanded.

Equipment & Installation

Equipment Details

Ziply includes a WiFi 6 router with fiber plans at no extra charge. XGS-PON plans (2 Gig, 5 Gig) include a WiFi 6E router. The fiber ONT is installed free. DSL plans include a free modem. Mesh WiFi extenders available for $5/month per node. You can use your own router.

Installation Process

Professional installation for new fiber (free, 2-3 hours). Self-install at existing Ziply locations. DSL self-install kit free.

Fees, Contracts & Fine Print

No installation fees for new fiber. No activation fee. No early termination fees. WiFi router included free on fiber. DSL modem included free. Late payment fee: $10 after 30 days. Equipment return required within 14 days of disconnection.

Ziply Fiber: Pros and Cons

How Ziply Fiber Compares to Competitors

Ziply Fiber competes primarily with Xfinity, CenturyLink, and T-Mobile Home Internet in its service areas. When comparing, consider these factors: (1) actual availability at your address — not all providers serve every street; (2) the speeds you genuinely need — most households do fine with 300-500 Mbps; (3) total monthly cost including equipment and fees; (4) contract requirements and flexibility to cancel; and (5) upload speeds if you work from home, video conference, or create content. Ziply Fiber differentiates itself with most affordable fiber in the u.s. ($20/mo starting) and symmetric speeds up to 5 gbps.

• Ziply Fiber vs Xfinity
• Ziply Fiber vs CenturyLink

For a comprehensive side-by-side analysis, visit our provider comparison guide.

Ziply Fiber Customer Service

Ziply Fiber customer service is available during the following hours: Mon-Fri 8AM-8PM PT, Sat 9AM-5PM PT; 24/7 technical support; My Ziply app for account management. When contacting support, have your account number ready and be prepared to describe any issues in detail. For billing questions, the online account portal or mobile app is usually the fastest option. For technical issues like slow speeds or connectivity problems, try restarting your equipment first — this resolves the majority of common issues. If problems persist, technical support can run remote diagnostics on your connection and schedule a technician visit if needed.

Ziply Fiber by State

Explore Ziply Fiber availability, plans, and pricing in specific states:

• Ziply Fiber in WA
• Ziply Fiber in OR
• Ziply Fiber in ID

Ziply Fiber: A Deeper Look at Company History

Ziply Fiber (formerly Frontier (Pacific Northwest operations)) was founded in 2020 and is headquartered in Kirkland, Washington. The company has grown from its origins to serve customers across WA, OR, ID, MT, establishing itself as a significant regional provider in the internet market.

Ziply Fiber operates fiber (ftth) and dsl infrastructure, delivering download speeds up to 5 Gbps in select areas. The company has invested significantly in network upgrades to keep pace with growing household bandwidth demands driven by remote work, 4K streaming, cloud gaming, and smart home devices. The company is backed by Searchlight Capital Partners, providing financial stability and resources for continued network investment.

Over the past several years, Ziply Fiber has focused on expanding its service footprint and upgrading existing infrastructure. The company's fiber-to-the-home deployments have brought symmetric gigabit speeds to communities that previously relied on slower DSL or cable connections. These investments position Ziply Fiber to compete effectively against national ISPs that are expanding into its traditional markets.

Looking ahead, Ziply Fiber is well-positioned to benefit from federal broadband funding programs like BEAD (Broadband Equity, Access, and Deployment), which allocates billions of dollars to expand internet access in underserved areas. For customers in Ziply Fiber's service territory, this means continued improvements in speed, reliability, and potentially lower costs as competition intensifies.

How Ziply Fiber Technology Works

Ziply Fiber operates a multi-technology network that includes both modern fiber-optic infrastructure and legacy DSL copper connections. Understanding which technology serves your address is critical because it dramatically affects the speeds, reliability, and overall experience you'll receive.

Fiber-to-the-Home (FTTH): Where available, fiber delivers the best possible internet experience. Fiber-optic cables transmit data as pulses of light through thin glass strands, achieving speeds up to 5 Gbps with symmetric upload and download. Fiber connections are immune to electromagnetic interference, unaffected by distance from the central office, and deliver ultra-low latency (typically 1-5ms). This makes fiber ideal for gaming, video conferencing, large file transfers, and real-time applications.

DSL (Digital Subscriber Line): DSL uses existing copper telephone lines to deliver internet service. Performance degrades with distance from the central office — customers closer to the facility may get 100+ Mbps, while those farther away might only receive 10-25 Mbps. DSL upload speeds are typically much slower than downloads.

Which technology will I get? The technology available at your address depends on Ziply Fiber's infrastructure in your specific neighborhood. Fiber is generally available in newer developments and areas where the company has completed fiber overbuild projects, while older neighborhoods may still be served by DSL. Check your address at Ziply Fiber's website to see exactly which plans and speeds are available at your location.

Ziply Fiber Coverage & Service Area Details

Ziply Fiber provides service in WA, OR, ID, MT. As a 4-state provider, coverage is concentrated in specific metro areas and communities rather than blanket statewide service.

How to check availability: The most reliable way to verify Ziply Fiber service at your address is to visit their website and enter your full street address. Availability can vary block-by-block, especially for newer technologies like fiber. Even within served cities, some neighborhoods may only have access to slower DSL plans while adjacent areas have fiber.

Expansion outlook: Ziply Fiber continues to invest in network expansion across its service territory. Federal broadband programs like BEAD (Broadband Equity, Access, and Deployment) and state-level grants may accelerate deployments in underserved areas. Fiber expansion is the primary focus, with the goal of replacing legacy infrastructure with modern fiber-to-the-home connections.

If Ziply Fiber is not yet available at your address, consider checking our provider comparison tool to find available internet service options in your area. You can also explore our best internet providers guide for recommendations based on your location and needs.

Equipment, Installation & Setup Guide

Understanding Ziply Fiber's equipment and installation requirements helps you prepare for service activation and avoid unexpected costs.

Equipment Included

All fiber plans include a WiFi 6 router at no extra monthly charge. The fiber ONT (Optical Network Terminal) is installed on the exterior of your home and converts the fiber-optic signal to Ethernet for your home network. Multi-gig plans may include upgraded WiFi 6E or WiFi 7 routers.

Can I Use My Own Equipment?

Yes, you can use your own WiFi router on most plans. The provider's modem or ONT is required, but you can connect your own router for WiFi coverage. Make sure your router supports WiFi 6 or newer for the best experience with modern internet plans.

Installation Process

Professional installation is required for new fiber connections, typically taking 2-3 hours. A technician will run fiber to your home, install the ONT, set up your WiFi router, and verify speeds. Self-install may be available if your home already has fiber infrastructure from a previous tenant or service.

Tips for Best WiFi Performance

• Place your router in a central, elevated location away from walls and large metal objects
• Keep the router away from microwaves, baby monitors, and other devices that create wireless interference
• For homes larger than 2,000 square feet, consider adding mesh WiFi extenders for full coverage
• Connect bandwidth-intensive devices (gaming consoles, desktop computers) via Ethernet cable when possible
• Update your router's firmware regularly for security patches and performance improvements

Fees, Contracts & Hidden Costs

Understanding the full cost of Ziply Fiber service requires looking beyond the monthly plan price. Here's a comprehensive breakdown of all potential fees and charges.

Monthly Costs

The advertised monthly price for Ziply Fiber plans ranges from $20/mo for the basic tier to $100/mo for the premium plan. Taxes, fees, and surcharges may add $5-15/month to your bill depending on your location and local regulations.

One-Time Costs

• Installation fee: Varies — check current promotions for free installation offers
• Activation fee: None
• Equipment purchase: Not required — equipment is included or rented

Contract & Cancellation

No contract required. All Ziply Fiber plans are month-to-month, meaning you can cancel at any time without early termination fees. This gives you the flexibility to switch providers or change plans without financial penalties.

Data Caps & Overages

No data caps. Ziply Fiber does not impose data usage limits on any plan. Stream, download, upload, and browse without worrying about overage charges or speed throttling. This is particularly valuable for households with multiple users who stream video, play online games, and work from home simultaneously.

How Ziply Fiber Compares to Competitors

Choosing between Ziply Fiber and its competitors (Xfinity, CenturyLink, T-Mobile Home Internet) depends on your specific address, speed needs, and budget. Here's how Ziply Fiber stacks up.

Key differentiators for Ziply Fiber:

• Pricing: Ziply Fiber starts at $20/mo, which is competitively priced and often lower than national competitors in the same markets.
• Contract flexibility: No contracts means you can switch anytime — a significant advantage if you're not sure about long-term commitment.
• Technology: Ziply Fiber's fiber (ftth) and dsl network delivers symmetric upload and download speeds — a major advantage for remote workers and content creators.
• Data caps: No data caps on any plan gives you freedom to use your connection without worrying about overage charges.

The best provider for your household ultimately depends on what's actually available at your specific address. Use our provider comparison tool to see all options available at your location.

Customer Service & Support Options

Reaching Ziply Fiber customer service effectively requires knowing the right channels and timing. Here's a comprehensive guide to getting support.

Support hours: Mon-Fri 8AM-8PM PT, Sat 9AM-5PM PT; 24/7 tech support

Best Ways to Contact Ziply Fiber

• Phone: Best for urgent issues like service outages or billing disputes. Have your account number ready before calling. early in the morning (8-9 AM) for shortest wait times.
• Online chat: Available on Ziply Fiber's website during business hours. Often faster than phone for simple questions about plans, pricing, or billing.
• Mobile app: Most convenient for routine tasks like checking your bill, running speed tests, managing your WiFi network, and scheduling technician visits.
• Social media: Many providers respond quickly to public inquiries on Twitter/X and Facebook. Tag the official Ziply Fiber account for faster attention.

Troubleshooting Before Calling

Before contacting support, try these steps that resolve the majority of common issues:

1. Restart your modem and router by unplugging them for 30 seconds, then plugging them back in
2. Run a speed test at speedtest.net and note the results
3. Check if other devices in your home are experiencing the same issue
4. Look for service outage notifications on Ziply Fiber's website or app
5. Ensure all cable connections are secure and undamaged

More Frequently Asked Questions

Is Ziply Fiber good for gaming?

Yes, Ziply Fiber's fiber network provides the low latency (1-5ms) and consistent speeds that gamers need. Symmetric upload speeds are also beneficial for streaming gameplay to Twitch or YouTube. For the best gaming experience, use a wired Ethernet connection to your gaming device rather than WiFi.

Can I bundle Ziply Fiber with other services?

Ziply Fiber focuses primarily on internet service . While standalone internet bundles may not be available, check if Ziply Fiber offers any multi-service discounts. For the best value, compare the total cost of bundled services versus purchasing internet, TV, and mobile separately from different providers.

How reliable is Ziply Fiber service?

Fiber connections are among the most reliable internet technologies available, with 99.9%+ uptime. Unlike cable, fiber is not shared with neighbors and is not susceptible to electromagnetic interference. Ziply Fiber maintains network monitoring and typically notifies customers of planned maintenance windows in advance.

Does Ziply Fiber offer senior or low-income discounts?

Many internet providers participate in the federal Affordable Connectivity Program (ACP) or similar low-income assistance programs. Contact Ziply Fiber directly to ask about current discount programs, including any senior rates, military discounts, or government assistance program participation. Some providers also offer seasonal promotions that can reduce your monthly cost.

What speeds do I actually need?

The right internet speed depends on your household size and usage patterns. Here are general guidelines: 25-100 Mbps is sufficient for 1-2 people doing basic browsing, email, and standard-definition streaming. 200-500 Mbps handles 3-5 people with multiple streams, video calls, and moderate gaming. 500 Mbps-1 Gbps supports 5+ users with 4K streaming, competitive gaming, and work-from-home needs. 1+ Gbps is for power users, content creators, and smart homes with 15+ connected devices. Most households do well with 300-500 Mbps — don't overpay for speed you won't use.

How do I switch to Ziply Fiber from my current provider?

Switching to Ziply Fiber is straightforward: (1) Check availability at your address on Ziply Fiber's website; (2) Choose your plan and schedule installation; (3) Do NOT cancel your current provider until Ziply Fiber service is active and confirmed working; (4) Return your old provider's equipment within their specified timeframe to avoid charges. Since Ziply Fiber has no contracts, there's no long-term commitment risk in trying the service. Tip: Schedule Ziply Fiber installation 1-2 days before canceling your current provider to avoid any gap in service.

Who Should Choose Ziply Fiber?

Ziply Fiber is a strong choice for residents in WA, OR, ID, MT who prioritize competitive pricing, no contracts, and reliable service. Ziply Fiber is particularly well-suited for:

• Budget-conscious households who want reliable internet without contracts or surprise fee increases
• Streaming households with multiple TVs running 4K content simultaneously
• Gamers who need consistent speeds for online gaming
• Smart home users with many connected devices (cameras, thermostats, smart speakers, etc.)
• Value seekers who want $20/mo pricing with no contracts and no data caps

Ziply Fiber may not be ideal if you need service outside of WA, OR, ID, MT, . Always check address-level availability before making a decision.

Our Verdict on Ziply Fiber

Ziply Fiber earns our recommendation for internet service in its 4-state coverage area. Starting at $20/mo with speeds up to 5 Gbps, no contracts, and no data caps, Ziply Fiber offers genuine value for households in its service territory.

The biggest advantage is Ziply Fiber's symmetric fiber speeds — upload matching download — which is increasingly important as households juggle video calls, cloud backups, and smart home devices. The main limitation is geographic availability — Ziply Fiber only serves WA, OR, ID, MT, and even within those areas, coverage can be spotty.

Bottom line: If Ziply Fiber is available at your address, it's well worth considering as your primary internet provider. Check availability, compare with local alternatives, and take advantage of no-contract flexibility to try it risk-free.