Internet Outage Tracker
Find your provider's outage or support address below. Enter the address in your browser to check for outages and, where the provider offers it, see restoration updates. Where a provider's own support page explains how to check for an outage, its card sums that up (checked November 2, 2026).
Check Your Provider's Outage Status
Spectrum
Provider support reference: https://www.spectrum.net/support/internet/spectrum-internet-outages
AT&T
Provider support reference: https://www.att.com/outages/
How to check: AT&T's outages page asks you to sign in to see outages for your address or account. If an outage is under way, AT&T points you to its Smart Home Manager app, and AT&T says the app shows when service is expected to be restored.
Xfinity
Provider support reference: https://www.xfinity.com/support/articles/check-service-outage
How to check: Xfinity says to sign in to the Xfinity app or use its Outage Map, which also takes an address without signing in. You can text OUT to 266278 to check your area, and Xfinity says you get an estimated time to fix plus updates until service is back.
Frontier
Provider support reference: https://frontier.com/pages/helpcenter/internet/troubleshooting/check-for-service-outages
How to check: Frontier's outage checker works by address. Frontier says to check it before you reboot your equipment, and to add your mobile number to your account so it can text you updates until an outage is resolved.
Cox
Provider support reference: https://www.cox.com/residential/support/outages.html
T-Mobile Home Internet
See what else serves your address besides T-Mobile Home Internet
Verizon Fios
Provider support reference: https://www.verizon.com/home/internet/guides/what-is-slowing-my-internet-down/
How to check: Verizon points to its network status tool: choose the Home Internet tab, then enter your home address or use your location. If no outage shows, Verizon suggests unplugging the router for 30 seconds before contacting support.
CenturyLink / Quantum Fiber
Provider support reference: https://www.quantumfiber.com/support/speed-performance/outages.html
How to check: Quantum Fiber's outage checker works by address. Quantum Fiber says it texts you if it detects an outage at your address, that the estimated time of resolution appears in the checker once it is known, and that you should restart your modem after an outage.
See what else serves your address besides CenturyLink / Quantum Fiber
HughesNet
Provider support reference: https://my.hughesnet.com/support/faq/212/
How to check: HughesNet's support FAQ says the modem's system light should be solid, not flashing, and that a connection lost to weather restores itself when the weather clears. It adds that with clear skies, there may be poor weather at the gateway.
What to Do When Your Internet Goes Out
Before contacting your provider, try these quick steps.
- 1
Check if it's just your device
Try connecting another device to WiFi. If other devices work, the problem is your device, not your internet.
- 2
Restart your router and modem
Unplug both devices, wait 30 seconds, plug in the modem first, wait until its lights settle, then plug in the router.
- 3
Check for provider outages
Use the support addresses above or check DownDetector. If others in your area report issues, it's a provider problem.
- 4
Test with an Ethernet cable
Connect directly to your modem/router with an Ethernet cable. If this works, your WiFi is the issue — try changing the channel or repositioning your router.
- 5
Switch DNS servers
If pages won't load but apps like Spotify work, it's a DNS issue. Switch to Cloudflare (1.1.1.1) or Google (8.8.8.8) DNS in your device settings.
- 6
Contact your provider
If none of the above works, contact your ISP. Have your account number ready. Ask whether a credit applies if the outage lasted a long time.
Why Internet Outages Happen
Understanding the cause helps you estimate when service will return and whether you can fix it yourself.
Weather-Related Outages
Storms, high winds, ice, and extreme heat can damage aerial cables, utility poles, and outdoor equipment. Satellite and fixed wireless services are particularly affected by severe weather.
What to do:
Wait for the storm to pass. Check your provider's outage page for updates. If power is out, your modem and router won't work even if the ISP's network is fine — a UPS backup can help.
Fiber Cuts
Construction crews accidentally cutting underground fiber optic cables is a common cause of wide-area outages. A single cut can affect many customers at once.
What to do:
These need a repair crew on site. Check your provider's outage page for updates. If you work from home, consider a cellular backup like T-Mobile Home Internet.
Network Congestion
When too many users in an area are online simultaneously, speeds drop and connections become unreliable. Most common in the evening and during major events.
What to do:
Try connecting via Ethernet instead of WiFi. Restart your router. If this happens regularly, the local network may be busy at peak times. Consider another connection type if one is available at your address.
Equipment Failure
Your modem, router, or the ISP's local node equipment can fail. Older equipment fails more often.
What to do:
Power cycle your modem and router (unplug for 30 seconds). Check all cable connections. If lights on your modem are unusual, contact your provider for a replacement.
Planned Maintenance
ISPs schedule network upgrades and maintenance, usually overnight when fewer people are online. Many providers announce planned work by email or in their app.
What to do:
Check your email for maintenance notifications. These are scheduled and your service will return automatically.
DNS Server Issues
Your ISP's DNS servers can go down, making it seem like the internet is broken when it's actually just name resolution that's failing.
What to do:
Switch to a public DNS: Google (8.8.8.8), Cloudflare (1.1.1.1), or Quad9 (9.9.9.9). This often fixes the problem immediately.
How to Prepare for Internet Outages
Get a UPS Battery Backup
A UPS keeps your modem and router running during power outages. How long it lasts depends on the unit and how much power your equipment draws.
See recommended UPS modelsSet Up a Cellular Backup
T-Mobile Home Internet or a phone hotspot provides internet when your wired connection is down. Some routers have built-in LTE/5G failover.
Check T-Mobile Home Internet availabilityUse a Dual-WAN Router
Dual-WAN routers connect to two internet sources and automatically switch when one goes down. Ideal for remote workers and small businesses.
Compare dual-WAN routersSwitch DNS Preemptively
Using Cloudflare (1.1.1.1) or Google (8.8.8.8) DNS instead of your ISP's default DNS prevents DNS-specific outages from affecting you.
Internet speed optimization guideTired of Outages? Compare Alternatives
If your provider has frequent outages, it might be time to switch. We compare plans, speeds, and FCC-reported coverage so you can find another option at your address.
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Affiliate disclosure: We may earn a commission when you order through links on this page. Pricing, speeds, and availability vary by address and are subject to change; verify current terms with the provider before ordering.
Frequently Asked Questions
How do I check if Spectrum is down in my area?
Use the outage page at spectrum.net/support/internet/spectrum-internet-outages, signed in to your Spectrum account. If other people nearby report the same problem, it is more likely a provider-side issue than your own equipment.
What should I do during an internet outage?
First, restart your modem and router by unplugging them for 30 seconds. Check if other devices are affected. If the outage is provider-side, check the provider's outage page for updates. If you work from home, a cellular hotspot can keep you online meanwhile.
How long do internet outages typically last?
It depends on the cause: a local equipment fault, a cut line, a power failure or weather. Use your provider's outage tool for your address; Xfinity and Quantum Fiber say theirs show an estimated restoration time once one is known, and HughesNet says a connection lost to weather restores itself when the weather clears.
Why does my internet keep going out at night?
Evening drops can come from a busy local network when many people are online, or from a router that runs hot. Try restarting your router, connecting via Ethernet, or requesting a node upgrade from your provider.
Can I get a credit for internet outages?
Ask your provider after service is restored; credit policies and any state rules differ, so check your service agreement. Keep a record of when the outage started and ended to support the request.
Is there a way to prevent internet outages?
You can't prevent provider-side outages, but you can minimize impact: put your modem and router on a UPS battery backup, keep a cellular hotspot as backup, use a dual-WAN router that auto-switches between connections, and consider having two different ISPs if reliable connectivity is critical.