Verizon Fios Overall Rating Breakdown

Verizon Fios earns an impressive 8.5 overall, tied for the highest among major providers. Reliability is its standout feature, with the fiber network delivering consistent performance that rarely fluctuates or experiences outages. Speed delivery consistently matches advertised levels. Customer service is among the best of the major providers. Pricing is fair though not the cheapest. The main limitation is geographic, restricted to the Northeast, preventing it from serving most of the country.

What Customers Say About Verizon Fios

Speed Consistency

Verizon Fios delivers what it promises with remarkable consistency. The 300 Mbps plan consistently measures 290-310 Mbps both up and down. The Gigabit plan delivers 900-940 Mbps symmetric. The 2.3 Gbps plan shows multi-gig performance on compatible hardware. Speed variance between peak and off-peak hours is virtually nonexistent, reflecting the excellent fiber network capacity Verizon has built. This consistency is Fios's defining characteristic and the reason it earns such high reliability marks.

Customer Support Quality

Customer support is among the best of major providers. Phone wait times average 10-15 minutes with knowledgeable agents. The My Fios app is polished and handles speed tests, troubleshooting, equipment restarts, and account management efficiently. Online chat support is responsive and effective. Verizon retail stores offer in-person support for equipment swaps and complex billing issues. The overall support experience is noticeably smoother than most competitors.

Installation Experience

Fiber installation is professional and typically completed in 2-3 hours by experienced technicians. Verizon has refined the installation process over many years of fiber deployment. Scheduling is generally available within 5-7 business days. In buildings with existing Fios infrastructure, setup can be faster. The ONT (optical network terminal) installation is clean and professional with options for optimal placement.

Billing Transparency

Billing is clear and predictable. Verizon's mix-and-match approach lets you build a custom plan. Internet pricing is published with no hidden fees. The $15/mo router rental is the main additional cost, though you can bring your own router to eliminate it. There are no annual contracts on internet-only plans. Promotional pricing discounts are available for autopay and bundling but the base pricing is what you pay ongoing.

Pros and Cons of Verizon Fios

How Verizon Fios Compares to Other Providers

Choosing an internet provider means weighing speed, price, reliability, and availability against your needs. Here is how Verizon Fios measures up against its primary competitors:

AT&T Fiber offers comparable performance but at higher prices with a mandatory equipment fee. Xfinity cable has wider availability but cannot match Fios on uploads, reliability, or data cap policy. Spectrum cable is more widely available with no caps, but Fios fiber outperforms Spectrum decisively on uploads, latency, and consistency.

Compare plans side by side:

• Verizon Fios vs AT&T Fiber
• Verizon Fios vs Xfinity
• Verizon Fios vs Spectrum

Our Testing Experience with Verizon Fios

Our Fios Gigabit test delivered 935 Mbps down and 920 Mbps up with 5ms latency, among the best results we have measured from any provider. Speed consistency over seven days was outstanding, with less than 3% variance between peak and off-peak hours. Wi-Fi 6E from the latest Fios router covered a 2,200 sq ft home with strong signals in every room. Eight simultaneous devices under heavy load showed no degradation.

We experienced zero outages and zero performance anomalies during the full test period, reflecting Fios's exceptional reliability reputation. The My Fios app is among the best ISP apps we have tested, with accurate speed tests, clear usage data, and responsive controls. Verizon Fios sets the standard for what residential fiber should look like. Call 1-855-463-9333 to check availability.

Who Should Choose Verizon Fios?

Verizon Fios is the right pick for specific types of internet users. Based on our research, hands-on testing, and analysis of customer reviews, here are the profiles that benefit most:

• Residents in the Northeast who want the most reliable residential fiber internet available
• Remote workers and professionals who cannot afford connection interruptions or speed variance
• Gamers seeking rock-solid low-latency fiber for competitive play
• Families who want consistent performance for simultaneous 4K streaming, gaming, and working from home
• Customers who value a polished, end-to-end fiber experience from a well-established provider

If you fit one or more of these profiles, Verizon Fios is worth serious consideration. To explore available plans, visit Verizon Fios Plans and Pricing or call 1-855-463-9333.

The Bottom Line on Verizon Fios

Verizon Fios is one of the best residential internet services in America. The combination of exceptional reliability, consistent symmetric speeds, no data caps, and competent customer service creates a premium experience. If Fios is available at your address, it belongs at the top of your consideration list alongside Frontier Fiber and Google Fiber. The only reasons to look elsewhere are price sensitivity (Frontier Fiber is slightly cheaper) or unavailability in your specific location. Call 1-855-463-9333 to check availability and current pricing.

For a full overview, visit our Verizon Fios provider page or compare Verizon Fios plans and pricing.