Ziply Fiber Overall Rating Breakdown

Ziply Fiber earns a 7.5 overall, reflecting a strong fiber product that continues to improve. Since acquiring Frontier's Northwest operations in 2020, Ziply has invested heavily in network upgrades, expanded fiber to new areas, and dramatically improved customer satisfaction. Speed performance is excellent on fiber plans with symmetric delivery at competitive prices. Customer service has improved substantially but still has room to grow. For Pacific Northwest customers with fiber access, Ziply represents excellent value.

What Customers Say About Ziply Fiber

Speed Consistency

Ziply Fiber customers report strong performance with 1 Gbps plans delivering 920-950 Mbps symmetric consistently. The 2 Gbps and 5 Gbps plans show excellent multi-gig throughput for power users. The $20/mo basic fiber plan at 100 Mbps symmetric is remarkably affordable and ideal for light users. Fiber consistency across all hours is excellent, reflecting the upgraded network infrastructure Ziply has built since the acquisition. Legacy DSL areas still see 10-50 Mbps, though fiber expansion is steadily converting these customers.

Customer Support Quality

Customer support has improved dramatically since the Frontier days. Phone wait times average 10-15 minutes with agents who are increasingly knowledgeable about the modern fiber network. The Ziply app handles basic account management. Support quality in fiber areas is noticeably better than in DSL areas where legacy infrastructure issues can be complex to troubleshoot. The improvement trajectory is clear and encouraging.

Installation Experience

Fiber installation is professional, completed in 2-3 hours by trained technicians. In areas with existing Frontier fiber infrastructure, the process is smooth and quick. New fiber builds require slightly longer installation windows. Scheduling is typically available within 5-7 business days. Technicians receive positive reviews for professionalism and clear communication.

Billing Transparency

Billing is simple and transparent with published rates, no hidden fees, and no promotional pricing tricks. The $20/mo entry tier is genuine and does not spike after a promotional period. Higher-speed plans are similarly straightforward. No contracts mean you can change plans or cancel freely. This billing simplicity is a direct improvement over the complex structures customers experienced under Frontier's previous ownership.

Pros and Cons of Ziply Fiber

How Ziply Fiber Compares to Other Providers

Choosing an internet provider means weighing speed, price, reliability, and availability against your needs. Here is how Ziply Fiber measures up against its primary competitors:

Xfinity has wider availability in the Pacific Northwest but enforces data caps and charges more for comparable speeds. Spectrum cable is competitive with no caps but Ziply fiber outperforms on uploads and latency. T-Mobile Home Internet at $50/mo is a wireless alternative where Ziply fiber has not yet reached, but fiber is the superior technology where available.

Compare plans side by side:

• Ziply Fiber vs Xfinity
• Ziply Fiber vs Spectrum
• Ziply Fiber vs T-Mobile Home Internet

Our Testing Experience with Ziply Fiber

Our Ziply Fiber 1 Gbps test measured 940 Mbps down and 930 Mbps up with 6ms latency, excellent results competitive with any national fiber provider. The Wi-Fi router provided was current-generation with adequate coverage for a standard home. Over seven days, speeds were rock-solid with minimal variance between peak and off-peak hours.

Six simultaneous devices under demanding workloads showed no degradation on the fiber connection. The Ziply app is clean and functional for speed tests and billing. For Pacific Northwest customers, Ziply Fiber represents one of the best internet values available in the region, offering fiber performance that rivals Google Fiber and Frontier Fiber at competitive pricing starting from an industry-low $20/mo.

Who Should Choose Ziply Fiber?

Ziply Fiber is the right pick for specific types of internet users. Based on our research, hands-on testing, and analysis of customer reviews, here are the profiles that benefit most:

• Pacific Northwest residents in Ziply fiber areas wanting excellent symmetric speeds at competitive prices
• Budget-conscious users who want basic fiber at an affordable $20/mo for 100 Mbps symmetric
• Remote workers in WA, OR, ID, or MT needing reliable upload speeds for productivity applications
• Households switching from cable who want no caps, no contracts, and transparent billing
• Former Frontier Northwest customers who stayed through the transition and benefit from the upgraded network

If you fit one or more of these profiles, Ziply Fiber is worth serious consideration. To explore available plans, visit Ziply Fiber Plans and Pricing.

The Bottom Line on Ziply Fiber

Ziply Fiber has transformed a troubled legacy network into a competitive modern fiber service in the Pacific Northwest. With symmetric speeds, industry-low entry pricing at $20/mo, no data caps, and no contracts, Ziply offers outstanding value for customers in its four-state service area. If Ziply fiber is available at your address, it should be at the top of your consideration list. The ongoing network expansion and service improvements make Ziply a provider to watch in the coming years.

For a full overview, visit our Ziply Fiber provider page or compare Ziply Fiber plans and pricing.