Corrections Policy

We get things wrong sometimes — pricing changes overnight, FCC filings lag reality, and at the scale of this site, mistakes happen. What we promise is a clear way to report errors, an honest investigation, and a public record of significant fixes in our corrections log.

How to Report an Error

Use our contact page or email support@internetproviders.ai. The most useful reports include:

• The page URL where you saw the error
• What the page says, and what you believe is correct
• Anything that supports the correction (a provider quote, bill, or FCC reference)

What Happens Next

1. Investigation: we check the report against our sources — FCC Broadband Data Collection filings and the provider's published materials. We aim to begin investigating within two business days of receiving a report.
2. Correction: confirmed factual errors are corrected as quickly as we can verify the right information — simple fixes usually land within a few business days; errors that require re-processing coverage data can take longer.
3. Disclosure: significant corrections — anything that could have changed a reader's decision — are documented in the public corrections log with the date, the pages affected, and what changed.

We deliberately don't promise a fixed turnaround for every fix: verifying a correction properly matters more to us than hitting an arbitrary clock. Minor issues (typos, formatting) are fixed silently without a log entry.

What Counts as Significant

• Major: wrong availability or coverage claims, incorrect pricing or speeds, data errors affecting many pages, or anything misattributed. Logged publicly.
• Minor: typos, broken links, formatting, and stylistic fixes. Corrected without a log entry.

A Note on Data Errors

Much of this site is built from FCC Broadband Data Collection records, which are filed by providers themselves and are sometimes optimistic about coverage. When you report that a provider doesn't actually serve your address, we can flag the discrepancy on our side, but the underlying fix often needs to happen in the provider's FCC filing. The FCC runs its own availability challenge process for exactly this situation — we recommend filing there too.