How We Review Internet Providers

This page describes the process behind our provider reviews — where the inputs come from and how a score is produced. For the full scoring detail, see the complete rating methodology.

The Review Process

1. Coverage verification: we start from FCC Broadband Data Collection filings to establish where a provider reports offering service and with which technologies (fiber, cable, DSL, fixed wireless, satellite).
2. Plan and pricing research: we collect plans, speeds, promotional and standard pricing, equipment fees, and contract terms from provider materials, such as broadband labels and websites, or from published plan listings.
3. Scoring: each of the five factors below is scored 1–5, and the rating is their simple average. This rating currently appears for a small set of providers whose listed plan details cover every factor.
4. Editorial review: ratings and comparison analyses are reviewed by our Editor-in-Chief before publication.
5. Updates: coverage lookups use the June 2025 BDC filing until we load and check a newer one, and reviews are revisited when providers change plans or pricing. Pages show their last-updated date.

The Five Rating Factors

InternetProviders.ai ratings are an independent editorial score from 1 to 5 — the simple average of five equally-weighted factors (price & value, max speed, value for money, data caps and customer support) derived from the plan, price, data-cap and support details we list for each provider.

1. Price & value
2. Max speed
3. Value for money
4. Data caps
5. Customer support

What We Don't Do

Honesty about limits matters as much as the process itself:

• We don't run a physical test lab. Our reviews are desk research built on FCC filings and provider-published data — we do not subscribe to every provider or bench-test routers and modems.
• We can't verify your exact address from a review. Reviews describe a provider overall; availability for a specific address should be checked with our availability tool and confirmed with the provider.
• We don't guarantee pricing. Promotional offers change faster than any review site can track. Always confirm the current price with the provider before ordering.
• We don't accept payment for scores. See our editorial policy for how affiliate revenue is kept separate from ratings.

Found a Problem With a Review?

If a review contains an error — wrong speed tier, outdated price, incorrect coverage claim — report it via our contact page. Our corrections policy explains what happens next.